Working with Client-Supplied Items

We love bringing your personal items to life! To make sure we get the best results, please review and sign our guidelines for customer-supplied goods. 

Clean & Unwashed Condition: For the best ink and adhesive bond, please make sure all garments are brand-new, unwashed, and entirely free of pet hair, fragrances, or fabric softeners.

Pre-Inspection Requirement: Please inspect your garments closely for any loose threads, stains, holes, or manufacturer defects prior to drop-off. We cannot be held responsible for pre-existing damage.

Individual Packaging Fee: To help keep our workflow moving efficiently, please remove all plastic retail bags, tissue paper, and stickers before dropping off your items. A labor fee of 15¢ per garment will apply if our production team needs to unbag and dispose of packaging for you.

Inherent Machinery Hazards: Screen printing, Direct-to-Film (DTF), and commercial embroidery require immense physical force, heat presses, and rapid needles. Very rarely, these processes can cause scorching, ink bleeding, material punctures, hoop burns, or thread jams.

Friendly Spoilage Allowance: Because machinery can occasionally misfire or encounter material quirks, our industry operates with an expected 3% to 5% spoilage allowance (or a minimum of 1 item for smaller runs). If you need an exact final count for an event or client order, we highly recommend supplying 1 or 2 extra pieces just in case!

Total Garment Liability Release: Since we did not purchase or source your garments directly from our trusted wholesale inventory, we are unable to refund, replace, or reimburse the value of any customer-supplied apparel if a mishap happens. In the rare event an item is compromised during production, our responsibility is capped strictly to waiving or refunding the customization fee for that specific piece.

Customer Responsibility: Before we head to production, we will provide an artwork proof for your review. It is your sole responsibility to carefully check spelling, grammar, colors, layout dimensions, and design placements.

Final Sign-Off: Once you give us the official digital, written, or verbal approval on your artwork, we immediately lock it in. The shop cannot be held liable for any typos, layout errors, or color discrepancies after your sign-off, and no refunds or garment replacements will be issued.

 Careful Unpacking: We want your gear to stay beautiful! Please avoid using sharp razor blades or scissors when opening your picked-up packages, as we cannot cover damage caused by slice marks.

Laundering and Wear: Once your items leave our shop doors, they are in your hands. We are not liable for subsequent damages from normal wear and tear or incorrect washing and drying techniques.

Pickup Window & Abandonment: Orders not picked up within 30 days of completion may face a small storage fee. Items left unclaimed for over 60 days will be considered abandoned and may be donated or safely discarded.